Returns & Exchanges

At Wild Berry Incense, we stand behind the quality of our handcrafted fragrances and want you to be completely satisfied with your aromatic experience. If you are not happy with your purchase, you may return unused items within 30 days for a full refund or exchange.

1

Initiate Your Return

Contact our customer support team with your order number and the specific fragrance details to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Safely pack the unused incense or accessories in their original packaging to ensure they are protected from breakage during transit.

3

Ship to Our Warehouse

Affix the provided return label or ship the package to our distribution center using a trackable shipping method of your choice.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing